Pioneering Care Bicester place prime importance on employing staff that are fit for the job, have appropriate qualifications, skills and experience to ensure the health and welfare needs of clients are met.

Pioneering Care Bicester Ltd was established in 2020 by Ms S Palmer who has worked for many years in domiciliary care, both as care worker and management. She recognise that there was a real need for a specialist, quality, homecare services within the Cherwell area.

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The aims and objectives of the organisation are as follows:

  • To encourage service users and their representatives to participate as fully as possible in formulating their care plans and to provide access to personal files.

  • To enable and support service users to retain their independence of thought and activity.

  • To meet the service user’s physical, emotional needs and overall well-being in a dignified non-judgemental way.

  • To recognise the service user’s diversity ensuring religious, cultural, racial and gender identities are respected and to request clients and their carers respect the rights of staff to the same non-discriminatory approach.

  • To ensure that the forms of communication, language and address used are suitable for the needs of the service users.

  • To ensure that the service user is always treated with dignity and respect and that they are safeguarded from the risk of abuse.
  • To ensure that all information received in the course of carrying out our duties is treated with the utmost confidentiality and is not passed to any unauthorised persons. Records will be accurate and fit for purpose.
  • To be respectful of the service user’s personal privacy and space.
  • To ensure that all health and safety procedures are followed at all times.
  • To ensure that the quality of the service provided is of the highest standards possible and to use appropriate methods to achieve this.
  • To ensure service users are provided with information concerning the services provided, and any changes to those services which may affect their well-being.

  • To ensure that the service user is always treated with dignity and respect and that they are safeguarded from the risk of abuse.
  • To ensure that all information received in the course of carrying out our duties is treated with the utmost confidentiality and is not passed to any unauthorised persons. Records will be accurate and fit for purpose.
  • To be respectful of the service user’s personal privacy and space.
  • To ensure that all health and safety procedures are followed at all times.
  • To ensure that the quality of the service provided is of the highest standards possible and to use appropriate methods to achieve this.
  • To ensure service users are provided with information concerning the services provided, and any changes to those services which may affect their well-being.

Pioneering Care Bicester place prime importance on employing staff that are fit for the job, have appropriate qualifications, skills and experience to ensure the health and welfare needs of clients are met. Staff are required to have a full interview, an enhanced and satisfactory DBS check and may only commence employment when this has been received, together with satisfactory references. Pioneering Care also ensure that all staff are properly trained, and have adequate supervision and regular appraisal. The agency endeavours to ensure that service users have confidence in their staff members and that their service can be relied upon to provide the best quality of care.

After undergoing a rigorous selection process, all staff receive an induction and shadow training programme. The induction completes the Care Certificate which was introduced in April 2015 as part of The Care Act and replaces the Common Induction Standards. Regular updating of training takes place, together with specialist training on particular topics or types of client e.g. food hygiene or those clients suffering from Alzheimer’s disease.

Additionally we aim that all staff will have commenced the Level 2 Diploma in Health and Social Care within one year of commencing employment.

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If you have any queries or need assistance regarding our services, then contact us now.

Pioneering Care Bicester Ltd.

1st Floor Unit A4,
Telford Road,
Bicester,
OX26 4LD.

T: 01869 690920
M: 07395 572320

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